Welcome to our privacy policy. This introduction briefly explains the purpose of the document, the types of information we collect and the principles that guide how we process it. You will find clear sections on users' rights, data security and international transfers. Please read this privacy policy carefully to understand how we protect your personal data.
Information we collect
As part of our privacy policy we collect various information to improve our services: identifying information (name, email address), login details, payment information where necessary, preferences and technical data (cookies, IP address, device). This information allows us to ensure security, personalise the user experience and manage accounts in accordance with the privacy policy.
How we collect your information
We collect your information in several ways: directly when you create an account or complete a form, automatically via cookies and server logs, and through our partners and public sources. These data are used to provide the service, ensure security and comply with our privacy policy. We minimise collection and retain data only as long as necessary.
How we use your information (and legal basis)
We use your information to provide and improve our services, secure accounts, personalise the experience and meet legal obligations. The legal bases include performance of a contract, consent and legitimate interests. For more details on the purposes and your rights, please consult our privacy policy accessible via the secure website and mobile app.
How we share your information
We share your information only when necessary: with technical providers for hosting and payment processing, with marketing partners subject to your consent, and where required by law with the relevant authorities. Aggregated and anonymised data may be shared with third parties. For more details, see our privacy policy.
Cookies and tracking technologies
We use cookies and similar technologies to improve navigation, analyse site usage and personalise content. These tools remember your preferences and provide essential functionality. To find out which cookies we use, how to disable them and what data is processed, consult our privacy policy linked in the site footer.
Data retention
We retain personal data for as long as necessary to achieve the purposes described in our privacy policy, unless the law requires a different retention period. Criteria include operational necessity, legal obligations and dispute resolution. Inactive data may be deleted or anonymised; backups are encrypted and subject to regular checks.
Data security
We take data security very seriously. This section outlines the technical and organisational measures in place to protect your personal information: encryption, access controls, regular audits and staff training. To understand our practices and your rights, consult our privacy policy, which explains incident handling and contractual obligations.
Your privacy rights and choices
You have clear rights over your personal data: access, rectification, erasure, restriction, portability and objection. To exercise these rights, contact our Data Protection Officer or use your account settings. Requests are handled in accordance with applicable law and the provisions of our privacy policy, which also explains choices relating to cookies and marketing.
International data transfers
When we transfer data outside the European Union, we apply strict safeguards: standard contractual clauses, risk assessments and technical measures. These transfers are carried out only to provide the service and comply with the law. For more details on recipients and mechanisms, consult our privacy policy available on the site.
Children's privacy
We take the protection of children very seriously. Our services are not intended for minors and we do not knowingly collect personal data from children. If we become aware that such a collection has occurred, we will promptly delete the information. For more information, see our privacy policy available on the site.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our services, laws or practices. Updates will be posted on the site with the effective date. In the event of significant changes, we will notify users. Please check the privacy policy regularly for the most recent version.
